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One 97 Communications Limited uses its consumer brand Paytm to operate as India’s Merchants Payments Leader which serves MSMEs and enterprises and delivers omni-channel acceptance together with technology-led services across the entire country. Through its payment-led structure the company allows consumers and merchants to perform transactions with QR codes and Soundbox devices and All-in-One POS (EDC terminals) and online payment gateways alongside providing financial and marketing services with higher margins through its ecosystem. The company delivers mobile recharge and bill payments alongside money transfer options through its online payment gateway system as well as its offline solutions which include QR, Soundbox and Card Machines and distributes credit and insurance and mutual funds and equity broking products with travel tickets and deals and gift vouchers and merchant advertising and credit card distribution.
The company operates in every Indian state and extends its operations internationally through 68 national offices and 15 international offices across 16 countries. The company operated 26 subsidiaries together with 11 associates and 3 joint ventures as of March 31, 2025. The company achieved its equity shares listing on NSE and BSE on November 18, 2021 and its merchant device base grew exponentially to reach 1.24 crore by March 2025.
– The Payment and Financial Services sector produced 81.6 percent of total revenue while the Marketing Services sector generated 18.4 percent.
– Less than 1 percent of turnover came from exports while Paytm operates across all Indian states together with 16 international territories.
– Vijay Shekhar Sharma serves as Chairman and Managing Director and Chief Executive Officer while holding these positions.
– Madhur Deora functions as Executive Director and President and Group Chief Financial Officer.
– Urvashi Sahai functions as Executive Director and General Counsel.
– Sunil Kumar Bansal holds the dual role of Company Secretary and Compliance Officer.
– UPI and bank partnerships: Paytm became a Third-Party Application Provider for UPI and partnered with Axis Bank HDFC Bank State Bank of India and YES Bank before NPCI allowed new UPI user onboarding on October 22, 2024.
– Merchant devices and product innovation: Payment device merchant subscriptions exceeded 1.24 crore by March 2025 through the introduction of India’s first Solar-powered Soundbox and Double Battery Soundbox and Maha Kumbh 2025 showcase deployments.
– Portfolio optimization: Through strategic asset sales the company generated Rs 2,000 crore or more from its entertainment ticketing business and PayPay stock acquisition rights which enhanced its financial position.
– International expansion: The company received approval to establish subsidiaries in the UAE and the Kingdom of Saudi Arabia and Singapore during January 2025 followed by subsequent incorporations of Paytm Arab Payments L.L.C (April 30, 2025), Paytm Singapore Pte. Ltd. (June 03, 2025) and Paytm Company in Saudi Arabia (July 17, 2025). .
– Subsidiaries and licences: Paytm Payments Services Limited filed its Payment Aggregator application to RBI again but has not received approval yet. The company launched a Margin Trading Facility and introduced Research Analyst services during the year.
– Profitability milestone: The company achieved profitability in Q1 FY 2025-26 after dedicating the previous year to core payments distribution along with financial services and cost management and artificial intelligence-based operational efficiency.
Through its payment-led platform Paytm provides omnichannel payment acceptance solutions to both consumers and merchants while distributing financial products and marketing tools across its ecosystem.
The company delivers services throughout all Indian states while operating internationally in 16 countries from its 68 domestic and 15 international offices.
One 97 Communications Limited operated 26 subsidiaries and 11 associates and 3 joint ventures as of March 31, 2025 according to the company's reporting.
