About Ujjivan Small Finance Bank Limited

Ujjivan Small Finance Bank Limited (USFB) is a mass-market focused bank serving financially unserved and under-served segments across India, with banking operations commenced on February 01, 2017 after receiving an RBI licence on November 11, 2016 and scheduled bank status on August 25, 2017. The Bank evolved from Ujjivan Financial Services Limited (established in 2005 as an NBFC) to broaden offerings beyond microfinance and deepen inclusion, and today operates only in India with its registered and corporate office in Bengaluru and regional offices in Noida, Kolkata, Bengaluru, and Pune. As of March 31, 2025, the franchise spans 753 branches, 611–613 ATMs/cash machines, coverage across 26 states/UTs and 326 districts, supported by multilingual phone, mobile, internet, WhatsApp/chatbot, and video banking channels. The Bank offers liabilities (CASA, retail term deposits, bulk TDs), assets (MicroBanking, Affordable Housing, MSME including LAP/WC/SCF, Vehicle Loans, Gold Loans, Agri & Rural Banking), and FIG lending, along with third-party insurance and payments (UPI, BBPS, AePS). A notable milestone in February 2025 was applying to RBI for a Universal Banking Licence, citing net worth above Rs 1,000 crore and GNPA under 1% for two years, to expand products and reduce regulatory constraints while staying inclusion-led.

Ujjivan Small Finance Bank Limited Business Segment

• Asset portfolio: MicroBanking (Rs 18,272 crore asset book; 46.31 lakh customers), Affordable Housing incl. micro-mortgages (Rs 7,308 crore; 68,695 customers; micro-mortgages Rs 723 crore; GNPA 0.2%), MSME (LAP/WC/SCF; GNPA 5.5%, PAR 9.1%, NNPA 1.9%), Vehicle Loans (Rs 468 crore; 73,543 customers), Gold Loans (Rs 196 crore; 16,400 customers), and Financial Institutions & Government Banking Group (Rs 2,785 crore assets) as disclosed in FY 2024–25 narrative and product snapshot.

• Liabilities portfolio: Total deposits Rs 37,630 crore; CASA Rs 9,619 crore; Retail Term Deposits Rs 17,057 crore; Bulk TD Rs 10,655 crore; total customer base 17.6 lakh for deposits, with 92.4% of total bank transactions conducted digitally in FY 2024–25.

• Geographies and reach: 753 banking outlets and 613 ATMs, with region-wise share of deposits/advances distributed across North, South, East, and West; presence concentrated in states like West Bengal (97 outlets), Tamil Nadu (95), Karnataka (94), Maharashtra (54), and Bihar (53) by outlet count.

• FY 2024–25 scale indicators: Total income Rs 7,201 crore, PPOP Rs 1,689 crore, PAT Rs 726 crore, NII Rs 3,636 crore, gross advances Rs 32,122 crore, deposits Rs 37,630 crore, and balance sheet size Rs 47,689 crore; key ratios include NIM 8.8%, RoA 1.7%, RoE 12.4%, GNPA 2.2%, NNPA 0.5%, CAR 23.1%.
  

Ujjivan Small Finance Bank Limited Key Management

• Banavar Anantharamaiah Prabhakar — Part-Time Chairman and Independent Director.

• Sanjeev Nautiyal — Managing Director & Chief Executive Officer.

• Carol Furtado — Whole-time Executive Director.

• Rajni Mishra — Independent Director.

• Rajesh Jogi — Independent Director.

• Sudha Suresh — Independent Director.

• Ravichandran Venkataraman — Independent Director.

• Anita Ramachandran — Independent Director.

Latest Updates on Ujjivan Small Finance Bank Limited

• Applied to RBI in February 2025 for a Universal Banking Licence, aiming to expand product breadth and operating flexibility while maintaining inclusion focus.

• Partnered with RBIH to integrate the Unified Lending Interface for faster digital loan journeys across Housing, Micro-Mortgages, Gold, Vehicle Finance, and Agri Loans.

• Became a direct BBPS member and Biller Operating Unit to enable digital loan repayments across BBPS-enabled apps; conducted Rs 6,625 crore in digital loan repayments via BBPS and Hello Ujjivan in FY 2024–25.

• Launched a Business Mobile App with 90 features and expanded DIY digital acquisition including Digital Current Accounts for individuals; 263 accounts opened by March 2025 on the new DIY CA channel.

• Implemented UPI Autopay, merchant sound boxes for real-time confirmations, and strengthened cybersecurity with Protectt.ai and ISO/IEC 27001:2022 certification; automated 51 processes via RPA saving Rs 14.13 crore and 7.08 lakh man-hours.

• Executed two NPA sales via ARC amounting to Rs 270 crore and Rs 364 crore, optimising provisioning by about Rs 65 crore; fully provided for SRs as per auditor requirements.

• Calibrated microfinance growth with Guardrails 1.0 and 2.0, state-level credit norms, and risk-based pricing amid sector stress and Karnataka micro-loan ordinance developments.