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Firstsource Solutions Limited is a public limited company incorporated on December 6, 2001, and domiciled in India with its registered office in Mumbai. It provides customer management services, including contact centre operations, transaction processing and debt collection, as well as revenue cycle management in the healthcare industry. Firstsource serves more than 150 clients, including Fortune 500 and FTSE 100 companies, across banking and financial services, healthcare, communications, media & technology, retail, and other diverse industries .
The Company operates a global delivery footprint with teams across the US, UK, India, the Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia. It applies its differentiated UnBPO approach to reimagine outsourcing for speed, scale and outcomes. As part of its global operations, Firstsource counted 51 centres in 9 countries, and maintains 16 offices in India and 35 internationally, reflecting its broad operational reach .
As on March 31, 2025, the Company had 31 subsidiaries and 1 associate company. Key portfolio milestones in the latest year include the acquisition of a healthcare revenue cycle management business in India, the acquisition of a UK-based retail/consumer BPM provider, the acquisition of an AI development services firm in India, and the incorporation of a Colombia subsidiary to expand nearshore capabilities .
– Vertical mix (standalone): Banking and Financial Services – 35.3%; Healthcare – 17%; Communications, Media & Technology – 46.9%; Other Diverse Industries – 0.8% .
– Domestic vs. international (standalone): Exports contributed 99.81% of total turnover; domestic constituted the balance .
– Ritesh Idnani — Managing Director & Chief Executive Officer
– Dinesh Jain — Chief Financial Officer
– Sohit Brahmawar — Chief Operating Officer
– Shamita Mukherjee — Chief Human Resources Officer
– Ashish Chawla — Head – CX & Consulting
– Aniket Maindarkar — Chief Marketing Officer
– Hasit Trivedi — Chief Digital & AI Officer
– Arjun Mitra — Head – Collections
– Vivek Sharma — Head – BFS, CMT & Emerging Geographies
– Venkatgiri Vandali — Head – Healthcare & Lifesciences
– Sundara Sukavanam — Head – Enterprise Transformation Officer
– Rajiv Malhotra — Head – Europe, Middle East & Africa
– On May 3, 2024, Firstsource acquired Firstsource Provider Services Private Limited (formerly Quintessence Business Solutions & Services Private Limited), expanding its healthcare revenue cycle management capabilities in India; its US entity, Quintessence Health LLC, became a step-down subsidiary .
– On September 23, 2024, Firstsource Solutions UK Limited acquired Ascensos Limited, a BPM provider for retail, consumer and e-commerce, along with its subsidiaries in Trinidad & Tobago, South Africa and Romania, strengthening European and omnichannel customer experience delivery .
– On February 7, 2025, the Company acquired Accunai India Services Private Limited, enhancing AI development and digital capabilities .
– On March 7, 2025, Firstsource Solutions Limited Colombia S.A.S. was incorporated as a wholly owned subsidiary of Firstsource Group USA, Inc., broadening nearshore delivery options in Latin America .
The Company was incorporated on December 6, 2001, and is listed on BSE and NSE in India .
It provides business process services such as customer management, transaction processing, collections and healthcare revenue cycle management to clients across BFS, healthcare, and communications, media & technology. The Company serves more than 150 clients, including Fortune 500 and FTSE 100 enterprises
Firstsource operates across the US, UK, India, the Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, with 51 centres in 9 countries. On a standalone basis, it has 16 offices in India and 35 internationally, with exports accounting for 99.81 Per cent of turnover .
