About eClerx Services Limited

 

eClerx Services Limited is an Indian business process management and data analytics company that brings together people, technology and domain expertise to transition, manage and transform complex functions for clients across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high‑tech industries. Incorporated in 2000, the company marked its silver jubilee in 2025 and is listed on BSE and NSE . eClerx employs over 19,000 people globally and serves numerous Fortune 2000 companies.

 

The company operates from offices and delivery centres across India and overseas, including Australia, Canada, France, Germany, Italy, Netherlands, the UK, the USA, Singapore, Philippines, Switzerland, Thailand, Egypt, Peru and the Middle E. As on March 31, 2025, it had 9 offices in India and 20 internationally, with international operations spanning 15 countries . eClerx’s offerings cover information technology enabled services, data processing/hosting and related activities, web portals, and software development/licensing, which together account for 100% of turnover (96.43% from data processing/hosting/web portals; 3.57% from software development/licensing).

 

The group structure includes 19 subsidiaries and one associate as disclosed in the Business Responsibility and Sustainability Report; the company consolidates entities across the US, UK, EU, Asia Pacific and the Middle East. Key milestones in the latest year include celebrating 25 years of incorporation and being among the first five companies to earn ISO/IEC 42001:2023 certification for AI Management Systems, underscoring its focus on responsible AI.

 

eClerx Services Limited’s Business Segments (FY25)

 

• Domestic vs. international: Exports contributed 98.4% of turnover for the year.

 

eClerx Services Limited’s Key Management

 

• Shailesh Kekre, Chairman and Non‑Executive Independent Director

 

• Kapil Jain, Managing Director and Group CEO

 

• PD Mundhra, Executive Director

 

• Srinivasan Nadadhur, Chief Financial Officer

 

• Pratik Bhanushali, VP – Legal & Company Secretary

Latest Updates on  eClerx Services Limited

 

• Strategic expansion: eClerx Investments (UK) Limited set up two new subsidiaries—eClerx Peru SAC on October 30, 2024, and eClerx Egypt on February 25, 2025—supporting new delivery centres in Peru and Cairo to strengthen multilingual capabilities.

 

• Technology and solutions: The company advanced its Generative AI and Agentic AI stack—deploying its GenAI360 orchestration platform across content, care, marketing, insights and code automation—and introduced Roboworx Cogniflows for goal‑oriented, agent‑driven automation; it is also rolling out QA360, a GenAI‑powered interaction analysis solution for quality assessments.

 

• Recognition: eClerx was recognised as one of the first five companies to achieve ISO/IEC 42001:2023 certification for AI Management Systems, reflecting its commitment to responsible AI practices.

 

• Capital actions: The Board approved a buyback via tender offer at Rs 2,800 per share, for an aggregate amount up to Rs 3,850 Million; the record date was July 04, 2024, following shareholders’ approval through postal ballot on June 24, 2024.

 

• Governance: Members appointed Price Waterhouse Chartered Accountants LLP as Statutory Auditors for a five‑year term from FY2025 to FY2029 at the 24th AGM held on September 19, 2024 .