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Ventura Wealth Clients
2 min Read

Zomato, a leading online food delivery platform in India, recently raised its platform fee by 25%, jumping from Rs 4 to Rs 5 per order. This resulted in over a 2% rise in the Zomato share price today, April 22nd. If Zomato is part of your stock investment plan, make sure you know what’s stirring the pot. This move has generated significant buzz, leaving many users questioning the rationale behind it. Let's explore the potential reasons for this price increase:

Boosting profitability

  • Zomato, like many startups, prioritises growth alongside profitability. This fee hike could be a strategic move to increase revenue and contribute to their bottom line.
  • The additional revenue can help offset operational costs, marketing expenses, and potentially improve their financial health.

Countering rising costs

  • The food delivery industry operates on tight margins. Rising fuel costs, delivery personnel wages, and operational expenses could be prompting Zomato to raise fees to maintain its margins.
  • The additional revenue might help them maintain service quality and delivery efficiency without compromising their financial standing.

Impacting GST on delivery charges

  • Recent changes in India's Goods and Services Tax (GST) might have impacted Zomato's cost structure. The fee hike could be a way to partially offset the additional GST burden on delivery charges.

Encouraging higher-order values

  • A slight increase in platform fees might incentivize users to place larger orders to minimise the per-item fee impact. This could benefit both Zomato and restaurants by increasing overall order value.

Market consolidation and industry standards

  • The online food delivery market in India is witnessing consolidation. Zomato's fee hike might be aligning them with industry standards set by competitors.

What it means for users

  • Users might experience a slight increase in overall order costs due to the platform fee hike.
  • However, the impact is relatively minimal (Rs 1 per order).

What to watch out for

  • It's important to monitor if the quality of service and delivery efficiency remains consistent despite the fee increase.
  • Users might shift to platforms with lower fees if they perceive a decline in service quality.


Zomato's platform fee hike is a strategic move likely aimed at improving its financial health and navigating a competitive market. While users might experience a slight price increase, the long-term impact depends on how effectively Zomato balances profitability with customer satisfaction and service quality.

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